TERMS AND CONDITIONS

Tāla TERMS OF SERVICE, PRIVACY POLICY AND SUBMISSIONS STATEMENT AS OF April, 2021

Tāla Education, (“Tāla”, “we”, “us”, “our”) promises to respect your privacy. We do not sell, rent, loan or transfer any personal information regarding our customers or their children to any third parties. In this Terms of Service,  Privacy Policy and Submissions Statement (“Statement”), the term “Parent” includes legal guardians and the term “Customers” includes parents, families, educators, licensors and licensees.

Tāla utilizes multi-platform services that provide users with information, materials, functions and musical and educational content (“Content”). Tāla Content can be experienced on a website(s) (the “Website”), and/or other media such as Third-party Learning Apps, YouTube, Facebook, Instagram which are used for finding, listening, watching and playing Content. 

PLEASE READ THIS STATEMENT AND PRIVACY POLICY CAREFULLY BEFORE USING Tāla APPLICATIONS. 

By using Tāla Applications or by clicking a box that states that you accept or agree to these terms, you signify your agreement to this Statement. We encourage you to read the Statement and to use the information it contains to help you make informed decisions. If you do not agree to this Statement, you may not use the Applications.

We consider all information obtained to be a private communication between Tāla,  Tāla program providers, Tāla students, and parents.  All communications to parents and caregivers are handled via the parent’s email address and official registered mobile/ contact number. In order to register with Tāla,  parents are required to validate their email address and will then only have visibility to information shared to that specific email address. We will not collect any personal information about adults or children except when specifically, and knowingly provided by a parent to Tāla and/or to Tāla program providers.  Personal information gathered on our website and applications is collected and used only by Tāla and Tāla program providers.

MODE OF TEACHING: Online Virtual Video Calls (Google, Zoom, Microsoft or another viable and commonly available free platform).

Communication between Teacher, Student and Parent:

• To maintain professionalism, safety of the student and teacher, transparency and ease of communication, Tāla uses third-party Education software, such as Google Classroom and See-Saw for Submissions, Review, Feedback, Assignments and any other official class-related activities. 
• All communication outside the classroom with Tāla will happen between only the parent and teacher. 

PAYMENT POLICY OF FEES:

• All participants need to pay for the full course in advance. Admission only on payment of the fees.
• 100% refund if you cancel 7 days prior to the start of the session.
• For one on one sessions: In an event where the student does not show up for class nor has informed us via SMS/WhatsApp/call or email 24 hours in advance that session is considered paid for.
• For group sessions: After a student registers and doesn’t show up/ attends any session or if he or she stops attending class/sessions no refund would be initiated.  

CLASS/SESSION POLICY :

•  For one on one sessions – In the unlikely case of an emergency with the discretion and availability of the teacher, a compensation class can be accommodated. This, however, is subject to the particular teacher’s availability and not a promise from Tāla Education.
•  In the event where the teacher was unable to attend the class, a substitute teacher will be arranged and the class will continue as scheduled. In the given situation if we are unable to find a substitute teacher for that particular session, we offer a compensatory class at a later period convenient to the student. This offer would stand for a period of four weeks when we can schedule a class. 
• In the unlikely event of us not compensating a class after the four-week window, a refund of the particular missed lesson will be offered.
• All group sessions: if a teacher is unable to attend class, a substitute teacher would be arranged for the scheduled class. 
• In the unlikely event where we are unable to provide a teacher, the class will be scheduled for another session.  Your child can join in on the session or another batch. The same compensatory session would hold good and can be availed within three weeks from the missed class. If a student misses the group session no refund will be given. If we have a concurrent batch, the student can attend that batch, provided the skill level is similar. 
• You can request the content of the class material such as videos, audio, and other material to be sent to you via email or shared on seesaw or other learning apps used by Tāla
• The use of bad language, profanity, unsavory and unparliamentary language will not be  tolerated or entertained during the class by the students as well as the faculty.
• Tala Education holds the right to deny further attendance from the particular student or individuals unless a written apology or assurances are given by the parents and the student that no such behavior will continue. The acceptance of the apology and reinstatement of registration of the student to attend the classes at the sole discretion of the Administration and President. Tala Education holds the right to deny registrations without any reason. 
• We do not claim to offer certification. No certificate will be offered on the completion of any sessions, levels, and courses. Our programs and classes purely are based on hobbies and strive to inculcate the love for learning through music, movement, stories, and other alternate means of teaching. 
• Though most of our faculty are trained and certified teachers with international courses and experience under their belt, Tāla Education does not claim to have any association with any Board of Education or Music School, nor are we accredited with an organization. Our teachers are passionate educators and happy to share their love to inculcate a passion for music in children, something that often is lacking in mainstream music education.

Tāla TERMS OF SERVICE

This Statement governs your use of our Services as the User.

YOUR ACCEPTANCE OF THE TERMS OF service by accessing, visiting, or browsing our Services, you accept and agree to this Statement. If you do not agree to this Statement, do not use the Services.

YOUR PRIVACY –  Tāla takes your privacy very seriously. Your personally identifying information (“Personal Information”) is subject to our Privacy Policy which is incorporated and made a part of this Statement. It is your responsibility to review these policies carefully before using our Services.

Tāla COMMUNICATIONS

REGISTRATION AND OFFICIAL RELATED COMMUNICATIONS – Your use of the Services represents to Tāla that you consent to receive electronic communications relating to your account. We may communicate:

• Over email (to the address you provide when creating your Tāla profile/Registration From) through a third-party social content provider, 
• Or directly via telephonic notifications, notifications, and alerts.

MARKETING COMMUNICATIONS – Tāla may, from time to time, send you newsletters about new features and content and other promotional announcements. If you do not wish to receive these promotional communications, please email info@talaeducation.com to remove yourself from this mailing list. We will use commercially reasonable efforts to process such requests in a timely manner.

USE OF CONTENT – All information, materials, functions and Content (including Submissions, as defined in Section III, entitled “SUBMISSIONS”) contained on Applications are our copyrighted property or the copyrighted property of our licensors or licensees. All Content provided is protected by Indian and international copyright, trade secret or other intellectual property laws and treaties. All Tāla trademarks, service marks, trade names, and trade dress are proprietary to us and/or our licensors or licensees.

PERSONAL USE– Except as we specifically agree in writing, no Content from our sources may be used, reproduced, transmitted, distributed or otherwise exploited in any way other than as part of the Applications, except that where an application is configured to enable the download of particular Content, you may download one copy of such Content to a single computer or mobile device for your personal, noncommercial home use only, provided that you (a) keep intact all copyright and other proprietary notices, (b) make no modifications to the Content, and (c) do not use the Content in a manner that suggests an association with any non-Tāla products, services or brands. Any business use, “re-mailing” or high-volume or automated use of Content is prohibited. We grant you a limited, non-exclusive, non-transferable, license to access the Content as a user. Except for the foregoing limited license, no right, title or interest shall be transferred to you.

EDUCATORS AND EDUCATION INSTITUTIONS USE – Educators and educational institutions approved by Tāla are allowed to use Tāla’s Services, and any Content accessed through our Services, for use in connection with their educational activities, classes and events.

GEOGRAPHIC LOCATION RESTRICTIONS – The availability of our Services may be subject to your geographic location, internet connection, the applicable state or national laws, location-specific content, and the devices you use to access our services. While Tāla strives to provide you with fast and reliable experience, there are some instances where your device or Internet connection may cause our Services to be slow or where your geographic location can restrict you from viewing and participating in some content and classes. Tāla will not be responsible for issues in quality or outages. You are responsible for all internet or mobile data access charges. Please check with your internet and/or mobile service provider for information on possible internet data usage charges.

COPY RESTRICTIONS– Tāla respects the intellectual property rights of others and expects you to do the same.

CONTACTING YOU – Tāla will never contact you for sensitive personal information outside of the, website or mobile app. You should never open any emails or click any links that appear to be from Tāla regarding your account no matter how legitimate these communications may look. Please access and change all information through your Tāla account by logging in with your username and password.

USE OF INFORMATION – Information collected by Tāla is used internally by our authorized employees for the following purposes:

• To improve our site by determining which areas, features and products are most popular.
• To personalize the site for our customers and their children. For example, we may recommend products or features a family may like based on what they have purchased in the past.
• To send periodic emails, newsletters, updates and surveys.  The email addresses our customers provide for registration will only be used to send information and updates pertaining to Tāla services and services with which we are affiliated.

Information we collect or Receive – In the course of registration, we will collect and/or receive the following types of information. You authorize us to collect and/or receive such information.

Personal Information – We only receive or collect information that identifies you personally if you choose to provide such personally identifiable information to us via email, a form, subscribing to our content, or other means. When you sign up to become a user or contact us, you may be required to provide us with personal information about yourself (collectively, the “Personal Information”). We do not collect any Personal Information from you when you use the Applications unless you provide us with the Personal Information voluntarily.

Payment Information – If you choose to make a purchase, or use a service of ours that requires a fee, you will be required to provide us with your payment information, including, without limitation, bank account numbers, credit card or debit card numbers, account details, ACH information, and similar data (collectively, “Payment Information”). Such Payment Information will be collected and processed by our third-party payment vendors pursuant to the terms and conditions of their privacy policies and terms of service, and we do not obtain access to any Payment Information in connection with such purchases or subscriptions.

HOW INFORMATION IS USED AND SHARED

You authorize us to use the Personal Information, Payment Information, Geolocational Information, and the Other Information (collectively, the “Information”) to:

• Provide, maintain and improve our communication and any related services;
• Send you class material, emails, messages and mail
• Respond to your comments, questions and requests and provide customer service;
• Administer our promotional programs, including marketing email communications; solicit your feedback.
• Inform you about our products and services;
• Carry out any other purpose for which the information was collected.

CHILDREN’S PRIVACY and PROTECTION – We strive for Children’s Privacy and Protection and will not knowingly collect Personal Information from any child under the age of 13 without express parental consent. If a child under the age of 13 has provided us with age identifiable Personal Information, a parent or guardian of that child may contact us and request that such information be deleted from our records.

CHANGES TO THIS PRIVACY POLICY – This Privacy Policy is effective as of the date stated at the top of this Statement. We may change this Privacy Policy from time to time.

SUBMISSIONS – In this Statement, we use the word “Submissions” to mean text, messages, ideas, concepts, pitches, suggestions, stories, screenplays, treatments, formats, artwork, photographs, drawings, videos, audiovisual works, musical compositions (including lyrics), sound recordings, characterizations, your and/or other persons’ names, likenesses, voices, usernames, profiles, actions, appearances, performances and/or other biographical information or material, and/or other similar materials that you submit, post, upload, embed, display, communicate or otherwise distribute (collectively, “Distribute”) on or through our social media and other formats.

LICENSES AND REPRESENTATIONS – You hereby grant us and our licensees, distributors, agents, representatives and other authorized users, a perpetual, non-exclusive, irrevocable, fully-paid, royalty-free, sub-licensable and transferable (in whole or part) worldwide license under all copyrights, trademarks, patents, trade secrets, privacy and publicity rights and other intellectual property rights you own or control to use, reproduce, transmit, display, exhibit, distribute, index, comment on, modify (including removing lyrics and music from any Submission or substituting the lyrics and music in any Submission with music and lyrics selected by us), create derivative works based upon, perform and otherwise exploit such Submissions, in whole or in part, in all content formats and channels now known or hereafter devised (including on Applications, on third party websites, on our broadcast and cable networks and stations, on our broadband and wireless platforms, products and services, on physical content, and in theatrical release) for any and all purposes including entertainment, news, advertising, promotional, marketing, publicity, trade or commercial purposes, all without further notice to you, with or without attribution, and without the requirement of any permission from or payment to you or to any other person or entity (the “Submissions License”).

By communicating a Submission, you represent and warrant that the Submission and your communication thereof conform to the Rules of Conduct (set forth below in Section labeled “RULES OF CONDUCT”)) and other requirements of this Statement and that you own or have the necessary rights, licenses, consents, and permissions, without the need for any permission from or payment to any other person or entity, to exploit, and to authorize us to exploit, such Submission in all manners contemplated by this Statement (including the Submissions License). This Statement (including the Submissions License) does not limit any past or future grant of rights, consents, statements, assignments, and waivers you may have made or make with respect to Submissions.

To the extent that any Submissions you Distribute on or through our Applications contain original songs or recordings, you hereby represent that you are a member of ASCAP, BMI, SESAC or any other applicable performing rights society and that all musical compositions (including lyrics) and sound recordings contained in such Submissions are available for licensing to us (and our licensees, distributors, agents, representatives and other authorized users) directly from such societies. 

Notwithstanding the foregoing, regardless of whether you are a member of any performing rights society, you grant the Submissions License with respect to each and every musical composition (including lyrics) and sound recordings contained in such Submissions.
To the extent that we solicit Submissions through features or activities on or through Applications (including games, sweepstakes, contests, promotions, and Public Forums (defined below in Section 3, labeled “PUBLIC FORUMS AND COMMUNICATION”)) that require the use of our copyrighted works (in whole or in part), we hereby grant you a non-exclusive license to create a derivative work using our copyrighted works (in whole or in part) as required (but only as required, and only for the purpose of creating your Submissions); provided, however, that such license shall be conditioned upon your assignment of all rights in the work you create to us. If such rights are not assigned to us, your license to create derivative works using our copyrighted works (in whole or in part) shall be null and void. You agree to the foregoing grant of rights, consents, statements and assignments whether or not your Submissions are used by us.

You hereby appoint us as your agent with full power to enter into and execute any document and/or do any act we may consider appropriate to confirm the grant of rights, consents, statements, assignments, and waivers set forth in this Statement.
To the extent any “moral rights,” “ancillary rights,” or similar rights in or to the Submissions exist and are not exclusively owned by us, you agree not to enforce any such rights as to us or our licensees, distributors, agents, representatives and other authorized users, and you shall procure the same statement not to enforce from any others who may possess such rights.Without limiting the scope of the Submissions License or any future grant of rights, consents, statements, assignments, and waivers you may make with respect to Submissions, you hereby ratify any prior grant of rights, consents, statements, assignments and waivers made by you with respect to Submissions submitted by you to us.

PAYMENTS – Payment for all purchase orders must be received in full before the start date of the course. For bulk orders from schools and other parties, the school must pay in full for all participants, prior to the cut-off date for that course. A bulk purchase order number or confirmation number will be sent to the school account. The participants will need to register for the event, using that code. Participants registering with a purchase order should follow up with their employer to ensure timely payment.

Group discounts can be availed in consultation with the management and apply only when the management expressly agrees with the same in any written format.  

Fee Payments: For registered students, the fee has to be paid in full before the commencement of the sessions/classes. If for any personal reason, in consultation with the management, if the fees cannot be paid before the commencement of the class and if non payment of the fees goes beyond 8 sessions, we have the right to withhold the child from attending any future classes.

Fee payment reminders will be sent through phone, messages and emails. If the parent does not respond to these intimations and if payment is not made even then, a legal route will be taken in consultation with our lawyers.

Refunds – Requests for refunds of the course fee must be received no later than five calendar days before the start of an online event and ten calendar days before the start of a face-to-face event. A 5% processing fee will be deducted from all amounts to be refunded. Registration fees are non-transferable. 

If there is an issue in internet connectivity from the hosts the event will be rescheduled to a later date and if that is unavailable a full refund (excluding processing fee) will be offered in 10 working days. However, if there is an issue in connectivity from the participant’s side, beyond half an hour into the online event, no refund will be offered. However, course material or recording (at the sole discretion of Tāla Education) will be shared with the participant.

Event Cancellation – Tāla Education reserves the right to cancel any course because of low registration or events beyond its control. In the unlikely event of cancellation, participants will be notified and offered the option to switch to a different date/course or receive a full refund. 

Use of Discount Code: The Discount Code is a one-time payable discount, payable for the first month (first four sessions) only. Subsequent payments will be the full fee amount. If you are paying for the full eight-week sessions then the discount is also applicable. 

Discounts are available for the third registration however, the discount for the third registration/member of a family will have to enroll in a group session/course. They will not be eligible for a discount if they choose a one on one session

Teachers and Professional Development Facilitator – Tāla Education reserves the right to substitute event facilitators in the unlikely event that the facilitators listed cannot conduct the program. Substitution of event facilitators is not a cause for a refund.

Tāla Education facilitators may receive an honorarium for presenting at learning events.

Tāla Education facilitators agree to present materials and contents that are educationally sound for the learning event. Proper citations and permissions have been used and granted. If a facilitator’s proprietary interests are present in the learning event, Tāla Education will post this information on the event’s webpage.

Tāla Education makes no claim that we are an accredited or a certified entity/organization. Tāla Education uses its own intellectual property, information, knowledge, concepts, lessons plans, activities, songs, and pedagogical approaches. We also borrow and share information, knowledge, concepts, lessons plans, activities, songs and pedagogical approaches, borrowed with valid permissions and citations. All credit in written and verbal form is given to the proprietors of the content. 

SUPPORT AND FEEDBACK – Tāla Education is always looking to improve its programs, and welcomes feedback. If you would like to provide feedback, file a complaint regarding a Tāla Education online program, enquire about refunds or payments, please email the support team – support@talaeducation.com. Grievances are taken very seriously and will be addressed in a timely and thoughtful manner. 

PRIVACY  – Your privacy is very important to us. This policy specifies what information we collect about you when you visit our website and how we use that information. It also tells you how you can limit our use of your information.

We reserve the right to disclose your information where required by law or to comply with a valid legal process (such as a search warrant, subpoena, or court order), to protect Tāla Education’s rights or property, or to ensure users’ safety.

Use of your photos during the workshop, testimony or feedback, verbally, written or by video, can be used on our website or promotional videos, unless told to us in writing.

What Information Does Tāla Education Collect?

When you visit our website, Tāla Education servers may track data such as the total number of visits to our website and the number of visitors to each web page. We aggregate this information with member demographic data in our database and use it to maintain our system and to better understand how our visitors use our site and other services. The demographic data does not contain any information that identifies you personally. Our goal is to ensure that our website and other services are meeting our users’ needs.

When you make a purchase through the Tāla Education website, we ask you to “sign up as a new user.” During that process, we ask for your name, email address, postal address if applicable, telephone number, and your occupational role. We also ask you for a credit card number or some other account number to pay for your purchase. When you join Tāla Education, we may ask for more detailed demographic information. Tāla Education does not store credit card or other third-party account information.

How Does Tāla Education Protect My Information?

Before you send your information to our database, the payment gateway encrypts it with secure server software so that no one can read it during transit. They also use secure socket layer (SSL) certificates to protect all the information that is collected against unauthorized access. No information is shared to any third parties.

Only authorized Tāla Education staff has access to personally identifiable information in our database, and that access is limited to what is necessary to complete a transaction with you or to carry out other work-related responsibilities. We take the sharing of personal information very seriously, and staff who violate Tāla Education privacy policy are subject to disciplinary action, including termination.

PLAGIARISM, COPYRIGHTS, AND TRADEMARK : 

Our name, logo, and intellectual property solely belong to Tāla Education. 

Use of our intellectual property, songs, concepts, ideas, video content, written materials and soft-copies of the same can be used only with permission and can’t be used unless exclusively written and granted by Tāla Education.

REVISIONS TO THIS POLICY – Tāla Education may revise or update this policy at any time. Any revisions or updates will be posted on this page. This policy was last revised in January 2022.